You can help us keep our network safe by reporting damaged equipment, pipelines or cable exposure, damage or signs of defects that could put them at risk - call 0508 VECTOR (0508 832 867).

Broken power lines or damaged poles
Treat all power lines as live at all times and keep everyone, especially children, well clear of the area.

Lines clashing
In high winds, power lines can clash together, making bright flashes, loud bangs and possibly power surges and outages. Vector can install a separator on the lines to prevent clashing. Call us and we’ll arrange for a faulty to assess whether a lines separator is required.

If you hit an underground cable or pipeline
Any damage to the coating or denting of a cable or pipe could seriously impact the integrity, or shorten its life-span. Call us immediately and keep all people well away from the area. Never cover up a damaged cable or pipe and don’t try to make repairs yourself.

Car vs pole
If a car has hit a pole and brought down the power lines, the safest way to avoid electric shock is for occupants to stay in the car until help arrives. They should only try to get out of the car if another urgent situation, such as a fire, forces them to evacuate. If they must leave the car before help arrives, they need to jump clear, being careful not to touch the vehicle and the ground at the same time.

Items on lines
If you tangle an item on a power line, call us and we'll come and remove it. Never try to remove it yourself.

What to do if you smell gas
Gas is odourless so a distinctive odour has been added to ensure people can detect gas leaks. If you smell gas indoors, call your gas retailer. If you smell gas outside call Vector on 0800 764 764.

You can download and print this page by clicking on this link.