6PM FRIDAY – Mains power restored, monitoring continues
 
Mains power was restored earlier this evening and we are no longer running on generator. We will continue to monitor the power until we are comfortable that we have achieved a stable state. All contingency measures will remain in place until that time.
 
Our next update will be on Tuesday 6^th June or if the building or services state changes. Please note that there is a New Zealand public holiday on Monday 5^th June.
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7:30PM THURSDAY - Services continue, no further updates

Services are still running as normal and we will continue to provide daily updates, particularly if the building state changes.
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6PM WEDNESDAY – All services running, monitoring continues
 
Power has been restored to the basement of the building and electrical assessments are underway ahead of power restoration to other floors, including ours. We remain in a controlled state, with all equipment and services running on our dedicated standby generator. We also have a back-up generator on site, in addition to battery back up being available.
 
We’ll continue to provide daily updates or as the building state changes.
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4PM TUESDAY – All services running, monitoring continues
 
There is no change to our controlled state from yesterday’s update.
 
Power and water remain disconnected following the fire and we waiting for the building owner to confirm their plans to restore these services to normal.
 
We’ll continue to provide daily updates or as the building state changes.
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4PM MONDAY – All services running, monitoring continues
 
We remain in a controlled state, with all equipment and services running on our dedicated standby generator.  We also have a back-up generator on site, in addition to battery back up being available.
 
We will remain in this steady state while we work with the building owners and WorkSafe around the risk of asbestos and water damage.  Power and water remain disconnected following the fire and we waiting for the building owner to confirm their plans to restore these services to normal.
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9AM SUNDAY – All services running, monitoring continues
 
With a temporary solution in place, services to all our customers are up and running. Our movements in the building are still constrained given the safety risk with asbestos and water damage. This also presents uncertainties about the site going forward.
 
 We continue to work on a long term solution and will provide updates on any developments.
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9AM SATURDAY – Most services running, monitoring continues

We continued to work on solutions for our telecommunications equipment overnight following a fire in the Auckland CBD ClearPoint Building that shut down our power sources.
 
With a temporary solution in place, services to most of our customers are up and running as of last night. However our movements in the building are still constrained given the safety risk with asbestos and water damage. This also presents uncertainties about the site going forward.
 
We continue working to reconnect the remaining services and on a long term solution. We will provide updates on any developments.
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FRIDAY 7:45PM UPDATE: Most services restored

Our telecommunications services have been restored following a fire in the Auckland CBD Clearpoint Building during asbestos removal.

We now have a temporary solution in place which should mean most the customers affected by the telecommunications outage are back up and running.

Our movements in the building are still constrained given the asbestos safety risk and we are uncertain about the overall security of the building and access going forward. We will continue to work through solutions under these difficult circumstances.

We will keep you updated if there are any developments.
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FRIDAY 6PM UPDATE: Telecommunications outages

As reported in the media today, there was a fire in the downtown Auckland Clearpoint Building during the removal of asbestos. As a result, the main power source feeding our telecommunications equipment housed in the building has been shut down, as has our standby generator. This is causing telecommunications outages for some customers.

Worksafe have isolated the building for safety reasons which is preventing our ability to access the equipment. We are mobilising crew at the building to assess the situation before attempting to restore services. This relies on acces to the building.

We will provide updates on key developments.
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FRIDAY 5:00PM: Possible telecommunications outages

As reported in the media, there was a fire in the downtown Auckland Clearpoint Building during the removal of asbestos. As a result, the main power source feeding our communications equipment housed in the building has been shut down, as has our standby generator.

The equipment is currently being supplied by battery power which has a limited supply life. Worksafe have isolated the building for safety reasons which is preventing our ability to assess the situation.

Our crews on site are ready to restore if any damage has occurred as soon as possible pending access. We will keep you updated with developments.