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FAQS for customers who may have had data breached

More information and frequently asked questions for customers, regarding the recent data breach

Updates to our Outage App

The popular outage app is being rebuilt to include new and improved features to manage demand during large outages. Data security is also a priority given the recent data breach.

API Vulnerability in Outage App

Following this month’s severe storm, Vector has been made aware of a API vulnerability in its Outage App. 

Storm Update Friday 20th 10am

Latest update on the storm and power restoration

Update from the CEO following the recent storm

Video update from Simon Mackenzie CEO of Vector

What to do if you don't have hot water

During a major outage, priority will be given to restoring the main power before hot water. 

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