Outages happen for a variety of reasons; planned outages allow us to carry out maintenance or improvements on the network. Unplanned outages occur when cars hit our power poles, a bird flies into power lines or bad weather causes tree branches to come into contact with overhead lines.
Our crews are scattered throughout Auckland so that they can repair faults as quickly as possible. The safety of our crews and the public is our first priority, and there may be times when fault repairs may be delayed until it’s safe for our crews to start work.
We cannot guarantee an uninterrupted supply of power, so if you use medical equipment that relies on electricity, inform your power retailer and have a plan in case of power disruption. If there is an immediate health threat, contact your health provider or call 111.
* A notified interruption is either an email, a card or a letter from Vector informing you of a planned outage at your property.