We are currently working on improving the functionality of the outage map. Apologies for any inconvenience, we hope to have it back up soon. See more information on outages here. 

NEED TO REPORT
YOUR OUTAGE
& GET DIRECT
UPDATES?

Download our app

 

Why are outages so frequent?
My power’s out, why is it not showing on the outage map?
There could be several reasons why there is a power outage at your property, which may or may not be linked to our network. The outage map shows outages where there is a known fault with our network rather than at an individual location.

The best thing to do is to notify us using our outage app on your smartphone, or by calling us on 0508 VECTOR (0508 832 867) and we’ll dispatch a crew to investigate. If multiple customers report an unplanned outage at the same location, this will be reflected on both our outage map and app.
 
Where can I find information about future planned outages?
Details of Planned outages can change due to various circumstances,  please call us on 0508 VECTOR (0508 832 867) so we can share the most up to date information with you.
How can I get updates about an outage on desktop?
Set the 'Keep Me Updated' toggle for an outage and leave the outage map page open in a browser tab and we will then be able to send you notifications for that outage



NEED TO REPORT AN OUTAGE OR WANT TO STAY UPDATED?

The outage app is currently being rebuilt due to a vulnerability in the API layer and upgrades following the recent storm. Please call 0508 VECTOR (0508 832 867) to report an outage.  You can also find out about outages in your area by calling the same number.

We will inform you once the outage app is relaunched with improved functionality.