Personal / Outages / Common Questions / Do I get charged for a call out to my property?

Do I get charged for a call out to my property?


As a residential customer, if you report an outage and the issue is found to be on the lines or equipment that you own, we won't charge you for the call out. We’ll make sure the line is safe and you’ll need to arrange your own repairs at your cost. If you’re one of our commercial customers, your electricity retailer may charge you for the call out.




 
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Popular Questions

Some of the most popular questions from our customers
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