Do I get charged for a call out to my property?
We provide three free non-network call outs per year to residential consumers. This means that if you call us to report an outage and the issue is found to be on your lines or equipment, we won't charge you for the call out. We’ll make sure the line is safe and you’ll need to arrange your own repairs. After three non-network call outs within a year, a call out charge may apply.