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Updated 20 May 2020  

With New Zealand now in Alert Level 2, Vector is resuming more of our operations.   While we are cautiously optimistic that the hard work and sacrifice of New Zealanders is beginning to pay off, we are acutely aware that the threat of COVID-19 will be with us for some time.  

Our crews continue to work under Level 3 protocols 

Vector continues to put the safety of our people, their families and our communities at the heart of all our decisions.   

Our crews in the field will continue to work under the same Alert Level 3 protocols for at least a further two weeks following the national move to Alert Level 2. This means our crews will follow strict COVID-specific protocols around contact tracing, hygiene and physical distancing, while also respecting and complying with health and safety protocols of others they may be working with.   

This approach recognises the potential risk from the increased public activity following the national move to Alert Level 2 and is in line with our commitment to safety and preserving our ability to provide our essential services.   

Planned power outages will proceed as usual 

Under Alert Level 2, we will continue maintaining and developing our network for ongoing reliability and increased capacity, as we have done so under Alert Level 3. Customers will continue to receive advanced notice of planned outages and we will take steps to minimise customer impact where possible. Many New Zealanders are still working from home and we are aware of the impact of power outages.  

Responding to network faults 

If a fault occurs, our field crews will continue to respond to and restore power as safely and as quickly as possible. Our teams continue to work in smaller, reconfigured teams or ‘bubbles’ to enable physical distancing requirements and therefore it may take them longer than usual to restore power outages.