Update on power restoration and reporting outages

Network Updates
Update as of Wednesday 11th April 6pm

We continue to be aware of the outages that customers are reporting to us even though our outage map on the website and app are not displaying up-to-date information. We sincerely apologise for this.

Our outage response crews continue to work into the evening to restore power throughout Auckland and are prioritising jobs as needed, however it will take a few days to restore power in some areas.

The current weather forecast for Thursday night predicts more strong winds and we are making necessary preparations for this. 
 
Which comes first? Restoration order 

We restore power in the following order: 
  1. Network feeders and substations which supply power to large groups of homes or buildings. 
  2. Critical infrastructure and buildings like hospitals, water and sewage plants, and airports. 
  3. Large commercial buildings and industrial plants 
  4. Residential and individual homes 
  5. Streetlights and hot water pilot lines

Vector advice during ongoing outages
  • Please stay well clear of fallen power lines or damaged electrical equipment and treat them as live at all times 
  • Avoid possible damage to electrical appliances (in the unlikely event there is a power surge when the power is restored) by switching off appliances at the wall.
  • Where possible, make plans to stay with friends and family who have power, or make alternative accommodation arrangements.
  • Keep a torch and spare batteries handy and ensure that you have at least one telephone that does not rely on electricity for operation 
  • Ensure that an alternate fuel is always available for cooking (e.g. gas for BBQ).”


Update as of Wednesday 11th April 3pm

The outage maps on the website and app are still not displaying up-to-date outage information. We sincerely apologise for this. 

Please be assured our outage response crews are aware of the high number of outages throughout Auckland and will respond to them as soon as possible.

We still have 100 crew members out throughout the region restoring power. We are aware of which suburbs are experiencing widespread outages and are working through them systematically, prioritising large-scale outages, and those affecting hospitals and other essential services. 

We have so far restored over 90,000 customers but there are many more to go. In some instances it could be days before power is fully restored to all customers. And we have cancelled all planned outages until further notice. 

While we deal with the immediate impact of the storm, we ask that customers please hold off reporting their outages. 

Please do not attempt to cut or move trees which have fallen near power lines, as they could be conducting electricity. Please treat all downed lines as live and stay well away.

We will update this message at 6pm, 11 April.


Update as of Wednesday 11th April 11am

Vector is aware of the issues some customers have experienced at times reporting outages via the app or website. We sincerely apologise for this. 

Please be assured our outage response crews are aware of the high number of outages throughout Auckland and will respond to them as soon as possible.

We have 100 crew members out throughout the region restoring power. We are aware of which suburbs are experiencing widespread outages and are working through them systematically, prioritising large-scale outages, and those affecting hospitals and other essential services. 

In some instances it could be days before power is fully restored to all customers.

While we deal with the immediate impact of the storm, we ask that customers please hold off reporting their outages.