IN AN EMERGENCY

In the event of a gas emergency, call us immediately on 0800 764 764.

Gas – if you hit a gas pipe:

• Switch off all machinery and remove all sources of ignition, including mobile phones and cameras.

• Do not smoke.

• Move at least 20 metres away and call the fire service on 111.

• Evacuate the immediate area.

• Leave the damaged pipe to vent, keeping it open and free from any materials or equipment.

• Turn all vehicles off and leave where they are.

• Leave any ignited gas fires to burn.

• DO NOT inhale fumes. Move away if you are near fumes.

• Call us immediately on 0800 764 764.
  
   

Gas - If you suspect there is a gas leak indoors:

• Evacuate and move at least 20m away, leaving doors and windows open.

• Call the fire service on 111.

• Do not operate lights or electrical switches.

• Turn off any gas appliances that are on.

• Do not smoke or use an ignition source.

• Do not use your mobile phones, cameras or devices.

• Turn the gas meter off, if you know where the gas meter is

  • Your gas meter is located outside the house. The valve on the service pipe only requires a quarter turn to move from ‘on' to ‘off'. The gas supply is off/closed when it is horizontal to the pipe.

  • Give the valve a 1/4 turn clockwise (i.e. 12 - 3 o'clock) to turn it off.

• Call us immediately on 0800 764 764.