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Our services/Gas/Gas disconnection

Gas disconnection

You should request a temporary or permanent gas disconnection from your gas retailer when you:

  • Demolish or relocate a building
  • Complete major renovations near the gas service
  • Plan to build where the gas service is located
  • Want to remove gas from your property

You must contact your gas retailer in the first instance, but if you don't know who they are, apply below and we will arrange for a  disconnection for you.


Apply for a permanent disconnection of gas supply

Start application
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Before you apply

Information required when you apply

  • ICP (Installation control point) number and address
  • Meter number (if available)
  • Site contacts and customer details
  • Information on access issues (if any)


The timeframes and costs may vary depending on a number of factors, including:

  • Whether you need third party consents e.g. for tree removals or working at a historic site
  • Whether we need to disconnect your connection from a steel gas main

If you need to reconnect your gas supply after a disconnection, please contact your gas retailer who will organise this.


Responsibilities

What we do

  • We usually dig, isolate (disconnect) the service pipe, then remove the meter and cut the riser (pipe supplying meter) below ground and notify you once the disconnection is completed


What you do

  • Always wait for our written confirmation that the gas services (not just the meter) are disconnected before you carry out any work near your gas service or demolish/remove a building
  • You're responsible for any remaining gas pipes on the property
  • Contact your gas retailer if you are waiting for a quote or to arrange a final meter reading


Our process


Initiate

You contact your retailer to request a disconnection.  If you do not know your gas retailer, apply here. Note: submit one request for each address (ICP).

Assess & quote

We'll assess the work required and aim to provide a quote to your retailer within 10 working days. Your retailer will contact you to confirm the quote.

Quote acceptance

Once the retailer has accepted our quote on your behalf, we will schedule the work.
We will organise any underground plans, council consents or traffic management that is required.

Completion

We aim to complete the job within 4-6 weeks after the quote is accepted by your retailer. You'll receive a letter from us confirming the disconnection has been completed.


FAQs

To reconnect your gas supply please contact your gas retailer who organises this on your behalf. We aim to provide a quote within 10 working days of your gas retailer contacting us. Once the quote is accepted, we will usually be able to reconnect the gas within 4-6 weeks.

Some of our natural gas network is made out of steel. To be able to disconnect your service from the steel network, we require specialised equipment and personnel.

Vector owns the gas service pipe up to and including the gas riser (which is the vertical pipe going into the gas meter). The meter can be owned by one of several companies including Vector.  You usually own all pipes from the outlet of the gas meter to the appliances.

We typically disconnect the service pipe outside the property boundary unless specifically requested otherwise. If we do disconnect the service pipe inside the property boundary, you may be able to  carry out excavation work in accordance with  the Gas pipeline safety guide and request reference maps.