WHAT INFORMATION DO I NEED TO SUPPLY?
- The location of the property where you need the connection
- Your contact details and details for the following people (if different):
- Retailer account holder
- Quote payer (a quote will be issued if the required work carries a cost)
- Site contact
- Connection requirements including:
- Number of phases
- Fuse size
- Whether you require a builder's temporary supply
- Whether the supply will be used for residential or company purposes
- The name of your preferred electricity retailer
- Proposed live date
CAN MY ELECTRICITY CONNECTION BE PLACED ANYWHERE?
Our network equipment is generally installed on the corner boundary of a property by the driveway, in accordance with our network design standards. We can discuss any specific requests you have and will try to accommodate where possible.
CAN MY METER BE PLACED ANYWHERE?
Your electricity retailer owns the meter, so please discuss the meter position and clearance requirements with your retailer.
HOW LONG DOES IT TAKE TO CONNECT?
From the time that we receive payment, it generally takes 6 to 8 weeks to complete the work
HOW LONG DOES IT TAKE TO GET A QUOTE?
Quotes are generally provided within 7 working days. Quotes will be valid for 60 days.
IS THERE A CANCELLATION FEE IF I CHANGE MY MIND AFTER ACCEPTING THE QUOTE?
Yes. If you have accepted the quote and then decide to cancel before work starts, then there is a standard cancellation fee of $100 (including GST). If we have started work before you cancel, then you will be charged the cancellation fee of $100 (including GST), plus any costs reasonably incurred by us in relation to the work. The cancellation fee also applies if you have asked for your connection to be placed on hold, and we have not heard from you for 6 months. Your connection will then be cancelled and you will be credited your payment amount less the $100 (including GST) cancellation fee.
IS THERE ANYTHING I NEED TO DO WHEN CONNECTING TO THE ELECTRICITY NETWORK?
Yes. You will need to arrange for a registered electrician to specify the type of connection required for your site. Refer to point 2 above for a breakdown of the other information we require from you and your electrician.
WHAT HAPPENS IF I NEED TO GO THROUGH SOMEONE ELSE’S PROPERTY TO GET ELECTRICITY
We will ask you to obtain an easement in our standard form if any part of the electricity service line crosses third party property. All costs associated with granting an easement and providing the associated site plans are your responsibility. This information will be required before we can start work.
WHEN SHOULD I APPLY FOR A NEW ELECTRICITY CONNECTION?
As soon as you can, to allow us enough time to be ready to connect when you are. Please discuss your electricity connection requirements with a registered electrician prior to requesting a new connection.
WHO OWNS THE ELECTRICITY CONNECTION?
Vector generally owns the lines, poles and equipment up to the point of supply, which is usually the isolating fuse located either on the boundary of your property or on the pole nearest to your property. The property owner owns the service line between the point of supply and the meter. If you have concerns regarding the condition of any of this equipment (refer to look after you lines section below) please call 09 927 3939. We will send a crew out to inspect and advise you if there are any maintenance requirements. Items such as meters and hot water relays are the responsibility of your electricity retailer. At industrial or rural sites Vector generally owns and maintains the high voltage overhead lines/underground cables, switchgear and transformers on these properties. For more info on line ownership click here