How long can I expect my power to be out for during a storm?
The length of your power outage will depend on the severity of the damage across the network and the circumstances in your area (for example, trees falling on power lines or flooding causing access issues). In severe storms with widespread damage, it may take us a few days to physically assess damage and restore power (particularly if you live in rural areas where crews and equipment have to travel to). In these cases, separate crews are recruited to manage assessment and repair works. We'll let you know as updates on progress come through.
Our main goal is to work as safely as possible to restore power to the greatest number of customers in the shortest time possible. See more about the order in which power is restored here.
I still have no power, why have the Vector crews left?
When there is widespread damage across the network from an extreme weather event, it may take us a few days to physically assess damage and get the lights back on. In these cases, separate crews are used to manage assessment and repair works, which in many cases can be done offsite. If a Vector truck leaves your neighbourhood before your power is back on, please be assured that we're not ignoring you.
My neighbours' power is back on but ours isn’t?
If the power in your home remains off after power is restored to your neighbourhood, there may be an issue with your service line
- this is the power line that runs from the street to your house. Call us on 0508 VECTOR (0508 832 867
My power is back on, but I have no hot water.
During prolonged outages, priority will be given to getting power back on before hot water.
If you live in central or South Auckland your hot water cylinder should automatically turn back on when your power is restored. It can take up to six hours for it to reheat. If you have no hot water after six hours:
- Check that your hot water cylinder is on
- If your hot water cylinder is heated by gas, then contact a registered plumber
- If your hot water cylinder is heated by electricity, then please call us on 0508 832 867.
If you live in the North or West Auckland, your hot water may be controlled by the pilot wire system. Hot water pilot wires are separate from power lines and once power is restored after an outage; we repair network pilot wires.
If you’re still without hot water once we’ve restored network pilot wires, there may be an issue with your service pilot wire or the pilot wire relay inside the meter box. If so, please call us on 0508 VECTOR (0508 832 867
Do I get any compensation when my power goes out during a storm?
We have service standards which apply in normal weather conditions on our electricity network. In extreme weather conditions or major adverse events outside our control, the usual service standards don't apply, although every effort is made to restore power as quickly as possible.
You can read more about our service standards here.