Planned maintenance work will resume to normal volumes from 1 November as we maintain long-term reliability and safety of the network.
0508 832 867
Treat the cable or overhead line as live – jump well clear and get back at least 10 metres.
Evacuate the immediate area.
If you are in a machine, stay there.
If you are at serious risk from another hazard, such as fire, and must leave the machine, jump well clear. Do not touch metal surfaces, or the machine and ground at the same time.
Leave damaged cables exposed for us to fix.
Call emergency services immediately on 111.
In the event of an electric shock, don’t touch the victim until you are certain the source of electricity has been removed. Call 111.
Switch off all machinery and remove all sources of ignition, including mobile phones and cameras.
Do not smoke.
Move at least 20 metres away and call the fire service on 111.
Leave the damaged pipe to vent, keeping it open and free from any materials or equipment.
Turn all vehicles off and leave where they are.
Leave any ignited gas fires to burn.
DO NOT inhale fumes. Move away if you are near fumes.
Call us immediately on 0800 764 764.
Evacuate and move at least 20m away, leaving doors and windows open.
Call the fire service on 111.
Do not operate lights or electrical switches.
Turn off any gas appliances that are on.
Do not smoke or use an ignition source.
Do not use your mobile phones, cameras or devices.
Turn the gas meter off, if you know where the gas meter is
Your gas meter is located outside the house. The valve on the service pipe only requires a quarter turn to move from ‘on' to ‘off'. The gas supply is off/closed when it is horizontal to the pipe.
Give the valve a 1/4 turn clockwise (i.e. 12 - 3 o'clock) to turn it off.
DO NOT look directly at the cable as laser light may damage eyesight.
Leave damaged cable exposed for us to fix it.
Call us immediately on 0800 826 436 (select option 1, then select option 2 for Vector Communications).
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