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How is power restoration prioritised?


Our main goal is to work as safely as possible to restore power to the greatest number of customers in the shortest time possible. We prioritise the restoration of power to critical infrastructure such as hospitals, airports, water plants and sewage plants.

We restore power in the following order:
 

  1. We prioritise repairs to main lines (high voltage lines), and equipment (substations) that will restore the most power to as many customers as possible at once. 

  2. Next, we restore individual transformers and smaller lines (low voltage lines) to individual homes and businesses. Please note that we can’t fix an individual problem until the main lines and equipment are restored. 
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If your power remains off after power is restored to your neighbourhood, there may be an issue with your service line. Call us on 0508 VECTOR (0508 832 867)

After a power outage you may not have hot water. For more information on how hot water is restored, click here.

In severe storms with widespread damage, it may take us a few days to physically assess damage and restore power. In these cases, separate crews are used manage assessment and repair works. If a Vector truck leaves your neighbourhood before your power is back on, please know that we are not ignoring your problem.  

Prefer watching a short video?

The video below is a quick overview of how a widespread power outage is restored across the network:

 


 
Popular Questions

Popular Questions

Some of the most popular questions from our customers