Personal > Outages > Common Questions > Outage map - things to know

My power’s out but I’m not part of the outage area shown on the new map?

  • The outage area shown on the map is an approximation only.
  • If your power is out but your property is excluded from an outage very near your property, please report the outage via the Outage Centre.
  • Please also send your name and address to our call centre at and we will investigate.

Why can’t I zoom out of the map to view outages for all of Auckland?

  • We’ve designed the map based on what customers told us they wanted to see, and how they wanted to use the map.
  • For example, customers told us that they want to know who else is affected by the outage they are experiencing, whether it is their street or their entire suburb. The map is designed to make this easy.
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